Frequently Asked Questions

General Questions

What Are Your Opening Hours?

We open from 08:00 AM – 23:00 PM

Where Are You Located?

1925 Nvd Mkt Rd 215 Sacramento, CA 95834, USA.

Can I Speak To A Pharmacist For Advice?

Absolutely! Our pharmacists are available for consultations. Whether you have questions about medication interactions, side effects, or general health advice, feel free to ask.

Do I Require Prescription?

If you got a prescription that’s a plus, but you can as well order from us without a prescription providing a valid reason for that.

Can I Ask A Question Not Listed?

Please kindly contact us via email, text, whatsapp or live chat.

Ordering & Payments

How Do I Place Order?
  • Go to our shop and select the product you want to order
  • Choose the dosage and quantity of the product you want
  • Click “Add To Cart”
  • Ensure the amount in Cart goes well with your budget and then click “Proceed To Checkout”
  • Fill out the required information in checkout, select suitable payment option, then tick “I agree terms” box and later click “Place Order”
Do I Receive Order Confirmation?

Yes, you get to receive order confirmation message to your email with detail rundown of your order and prices.

Any Discount Available?

Cryptocurrency payments (Bitcoin, Tether-USDT, Ethereum etc..), Bulk buying earns you free pills added to your package. Also get to earn, 10% discount on next order as well as free delivery.

What Are The Payment Methods?
  • Apple Pay
  • Bank Transfer (UK, AUS, GER, ITA, FRA, BELGIUM, ESP etc..)
  • Cashapp
  • Chime
  • Cryptocurrency (Bitcoin-BTC, Tether-USDT, Ethereum-ETH, etc..)
  • E-Transfer (Canada Only)
  • Google Pay
  • PayPal
  • Zelle
Damage & Refund Policy?
  • Package can be replaced if the damage is caused by our delivery agent. Also, possible refund of funds is made if package can’t be replaced.
  • If Damage is caused by the customer upon use or negligence, you can’t get a replacement.
  • In a case of refund, it will take 15 – 20 business days to get your funds back into your account.
  • Read our refund and return policy page for more.

Shipping & Delivery

How Long Does Shipping Takes?

Within USA, Canada & Mexico takes 1-3 days depending on your state of location. (overnight delivery will require extra fee).

International shipping to Europe, Asia, South America & other parts of North America takes 3-5 days.

Shipping to Oceania countries like Australia, New Zealand and others will take 7 days (1 week).

Do I Receive Tracking Number?

Yes, you’ll get to receive tracking information sent to your email from the shipping company after payment has been made and confirmed.

What Courier/Delivery Service Do You Use?
  • Express Delivery
  • USPS
  • FedEx
  • UPS
  • DHL
  • Canada Post
  • UK Mail
How Is Packaging Done?

Our packaging system ensures products and its bottles are being put in a well sophisticated vacuum plastic and sealed in a carton. Other products which requires temperature regulations are being maintained in their regular temperature.

GENOTROPIN STORE IS HERE FOR YOU